Easyjet Customer Service Issues

Dear Concerned Party, I am requesting assistance on behalf of my husband and myself. Upon returning from Prague to Luton airport on March 24th, we encountered an issue at border control where his passport was confiscated due to it being flagged as lost or stolen (which we were not aware of). We had already booked a flight with easyJet for April 10th to Italy with a return on April 16th. As my husband is Albanian, he cannot return without his passport and traveling only with an ID card and resident permit might not be sufficient. I am inquiring if there is a possibility for a refund or the option to re-use the tickets once we obtain the new passport to avoid losing the money. Our flight booking reference is EWS22BP, and I am willing to provide any necessary documentation such as the papers issued to us at the airport. We have explored various solutions, but obtaining a new passport seems to be the only viable option, which could take up to 6 weeks. Thank you for your attention and anticipated help. Sincerely, Jenny Gabriell Fernandez

Dear Concerned Party, I am reaching out for assistance regarding an incident that occurred at Luton Airport. My spouse and I encountered an issue upon returning from Prague on Sunday, March 24th. During border control, his passport was confiscated due to it showing as stolen or lost in the system, a report we did not make. We have a forthcoming flight with easyJet scheduled for April 10th with a return on April 16th to Italy. Given my husband's Albanian nationality, he must have his passport to re-enter the country. Utilizing only his ID card and UK residency permit for travel seems infeasible. We are inquiring about the possibility of ticket reimbursement or rescheduling options to align with the new passport issuance timeline. Preserving the value of our booking is crucial. I appreciate any aid you can provide. Our flight reservation code is EWS22BP. If necessary, I can furnish the documentation provided at the airport. Although we explored numerous avenues, renewing the passport appears to be the sole solution, a process anticipated to span six weeks. Awaiting your prompt response. Warm regards, Jenny Gabriell Fernandez

To Whom It May Concern, I am writing to seek assistance for my husband and myself. Last Sunday (24.03), we encountered an issue at Luton Airport upon our return from Prague after a 3-day trip. At the border control, his passport was confiscated due to being listed as stolen or lost in the system (which we did not report). We had a flight booked with easyJet for April 10th from Luton to Italy with a return on April 16th. My husband, an Albanian citizen, cannot return without his passport, and it seems impossible to travel only with his ID card and UK residency permit. I am inquiring about the possibility of a ticket refund or the option to use these tickets once we obtain his new passport, so we do not lose our money. Our flight booking reference is EWS22BP. I can provide the documentation from the airport if necessary. Despite exploring different solutions, our only option seems to be applying for a new passport, which may take up to 6 weeks. I await your response eagerly. Best Regards, Jenny Gabriell Fernandez

Dear Concerned Party, I am writing to seek assistance with a situation my husband and I encountered at Luton Airport on March 24th. After returning from Prague, it was discovered my husband's passport had been flagged as stolen or lost, despite not being reported by us. Unfortunately, we have upcoming flights booked with easyJet from Luton to Italy on April 10th with a return on April 16th. My husband, who is Albanian, cannot return without his passport, and traveling with only his ID and resident permit may not be possible. I am inquiring about the possibility of refunding or rescheduling our tickets to accommodate obtaining a new passport without financial loss. Our flight booking reference is EWS22BP, and I can provide the relevant documentation from the airport upon request. We are exploring all options, but acquiring a new passport could take up to 6 weeks. Thank you for your attention and anticipated support. Sincerely, Jenny Gabriell Fernandez

Dear Customer Service, My family and I were traveling from Los Angeles to Rome and unfortunately missed our connecting flight U28255 due to delays at Gatwick Airport during baggage and passport control. Our reservation number is EW71J7L. We encountered a technical issue at the bag drop screen, which led to us spending valuable time trying to check in our bag. Despite being advised by the employee on duty to bring the bag through security and gate check it, we were ultimately denied boarding after racing across the terminal. The plane remained at the gate for an additional 15 minutes as we pleaded to be allowed on board. Regrettably, your customer service could not accommodate us on the next available flight, only offering us a flight on Sunday morning, March 31. We kindly request compensation for the change fee on the flight, transportation to the hotel, and accommodation during this unexpected layover. Sincerely,

I need to amend my booking date from 29.04 to 28.04 for a flight from Edinburgh (EDI) to Geneva Cointrin (GVA). The change only affects my ticket, as my friend's flight remains the same. I originally booked on myholydays.com and they have advised that only you can facilitate this change, as I did not book directly with the airline, EasyJet. My e-ticket number is EWJ445L. Original Booking: - Date: 29 April [redacted] - Time: 10:45 AM - Route: Edinburgh (EDI) to Geneva Cointrin (GVA) Requested Change: - Date: 28 April - Time: 7:00 AM - Route: Edinburgh (EDI) to Geneva Cointrin (GVA) I understand that there might be a fare difference for the new flight date, and I am willing to cover the additional costs.

In September [redacted], I received a flight voucher that was set to expire on 19th March [redacted]. Unfortunately, I was not able to use it due to flight dates not being available. In March, my mother had a stroke, which understandably occupied my thoughts. On the expiration date, I recalled the voucher around 10 pm, but the contact center had closed at 8 pm. I missed the chance to book my flights and lost over £1,[redacted]. I understand the mistake was mine, but missing the deadline by a few hours, I hope there could be some flexibility to extend the voucher. I am willing to cover any associated admin costs. Despite being a loyal Easyjet customer for a decade, my emails seeking assistance have gone unanswered.

Subject: Complaint Regarding Flight Cancellation I would like to address a conversation that occurred on 03/26/[redacted] concerning my flight booking with Reference ID: [redacted]36. The discussion was interrupted, resulting in a system message indicating the chat was dropped. My concern arises from inquiring about the costs associated with cancelling my flight reference EWV1VJ7. Amidst the conversation, I unintentionally overlooked the agent's mention of a £12 refund. I proceeded to answer other questions about the possibility of changing flights as I was contemplating my options. I responded with "Not at this stage". To my surprise, I later discovered that my flight had been cancelled. The agent was aware of the communication issue, as evident from the chat. Instead of assuming I wanted to cancel, they could have maintained the status quo and contacted me via email for clarification. I received a £12 refund but lost £[redacted]. I am requesting a full reimbursement as I did not explicitly authorize the flight cancellation. I anticipate your prompt resolution to this matter. Thank you, Preman Mohan

I recently spoke with Varun and believed everything was resolved but unfortunately, I am still having issues with the online check-in process. When attempting to check in, I'm unable to enter the names of the passengers, Harald Chilvers and Paul Ferguson. Here are the details of my situation: The booking was made for my friends, Harald Chilvers and Paul Ferguson, through ‘onthebeach’ with booking reference MYB[redacted]B. The flight itinerary is as follows: Manchester to Malta on April 26th, with reference EZY [redacted], and Malta to Manchester on May 3rd, with reference EZY [redacted]. Despite these efforts, none of us have been able to successfully complete the check-in process. The booking was made and paid for by Anthony McArdle at email address [redacted] with booking reference EW3LZPX.

Hello, I have a scheduled flight from Nantes, France to Marrakesh, Morocco on May 13, with a return on May 18. I have purchased my ticket, have a seat assignment, and I am looking forward to this trip as my first visit to Morocco and my first experience with easyJet. I am a professional photographer with extensive travel experience worldwide. I have a concern about the carry-on baggage limit of 70 onboard bags mentioned on your website. I have carefully ensured that my carry-on meets the requirements, but I am worried about the possibility of it not making it onboard due to the limit. My carry-on contains valuable camera equipment and a laptop that I cannot risk being damaged or lost in the hold. As a professional photographer, I am seeking a way to ensure my equipment can be safely brought on board. Any advice or assistance you can provide regarding this matter would be greatly appreciated. Best regards,

Hello, I have a flight booked from Nantes, France to Marrakesh, Morocco on May 13 with a return on May 18. I've bought my ticket, got my seating sorted, and I'm excited for my upcoming trip with easyjet. I'm a professional photographer who has traveled extensively around the world, capturing moments from five continents. I've always been able to keep my camera equipment with me on flights. However, I'm a bit concerned about easyjet's limit of 70 onboard bags mentioned on the website. I've carefully ensured my carry-on meets your requirements; it carries expensive camera gear and a laptop. Given the value and fragility of my equipment, I'd like assurance that I can bring it on board and not risk damage or loss. Any advice or assistance you can provide regarding this matter would be greatly appreciated. Best regards, VS [redacted]

I paid £[redacted] for a connecting flight from London Luton airport to France, then to Greece. My easyJet flight was delayed, leaving me stranded in France with 5 kids and no assistance. According to your policy, I qualify for compensation as my delay exceeded 2 hours on a flight of less than [redacted] km. The cancellation was due to circumstances deemed extraordinary, such as air traffic control and weather issues, which affected my journey. I was not offered reimbursement or re-routing, although your terms and conditions clearly state these options should be available. EasyJet's lack of support and quick dismissal on the phone is disappointing, considering I meet all the criteria set out in your conditions.

Hello, I am writing to inquire about the possibility of receiving a refund for at least half of the amount paid for two flight tickets. I need to explain why. I made a reservation for two adult tickets from Gatwick to Santiago de Compostela for the 24th of April [redacted] with a booking reference EWW4QCQ. Unfortunately, when trying to check-in last Saturday, I discovered that my wife's passport and ID had expired on the 24th of March. We attempted to contact the Spanish consulate to obtain permission to leave the UK and renew her passport in Spain. However, we were informed that we would need to schedule an appointment to renew the passport, as emergency permissions are only granted in extreme cases. Furthermore, they mentioned that the passport renewal process would take at least three weeks in the best-case scenario, making it impossible for us to travel on the scheduled date. I understand your cancellation policies and potential compensation, but I kindly request a partial refund if possible. Thank you for your understanding.

Booking Reference: EWHDNB5 To Whom It May Concern, My son and I were scheduled to travel to Stockholm next week for a christening. However, due to a family emergency where my father suffered a fall resulting in a brain bleed, we are currently in Hong Kong and unable to make the trip. I kindly ask if there is any chance for a refund for our flights under these circumstances. Missing the christening makes it unlikely for us to reschedule the trip to Stockholm for a later date. Thank you very much. Nangi Lo

I have encountered an issue and need guidance. I accidentally booked a flight (Booking 1) in incognito mode without an EasyJet account. After a live chat, an employee helped me retrieve the booking reference EWZJC4C. I used my boyfriend's American Express Credit Card for this 78.56 Euros booking. Subsequently, I created an EasyJet account and used my MasterCard for another reservation. I am seeking information on the possibility of a refund for booking EWZJC4C. The flights are on 18/05/[redacted] from Berlin TXL to Zadar, Croatia, and on 21/05/[redacted] from Zadar, Croatia back to Berlin TXL. I believe there are two similar bookings for 2 passengers (SM and KS). I attempted to cancel via online chat, but encountered issues with message delivery. I kindly request your assistance and hope for a positive outcome.

Good afternoon, I have been a loyal supporter of easyJet since their first flight from Liverpool Airport. Naturally, I recently searched online for flights to Gibraltar from Liverpool. However, to my dismay, I discovered that the new service from Liverpool to Gibraltar has now been moved to Manchester! I am disappointed as I prefer not to fly from MCR or fly to Malaga for Gibraltar when other airlines offer direct flights. Stellios began at Liverpool, and it seems that MCR is taking away our flights. This situation does not seem easily resolved. I might have to consider flying elsewhere with another airline. Many thanks, Regards, Ian C. Liverpool

Dear EasyJet, This morning, I was refused travel from Copenhagen Airport to Berlin because I didn't have my passport with me. I presented a picture ID (driver's license) and a photo of my passport. I am confused about why this was an issue. I had to purchase a new flight for tonight after returning home to retrieve my passport. I believed that a Danish driver's license along with a picture of my passport would suffice for travel from Denmark to Germany, especially since your website mentions a "Valid photographic EU or Swiss national identity card." It's disheartening to have had this experience with your airline and to have had to buy two flight tickets for the same day. I am eager to receive your response. Regards, Anne Frida [redacted]

Regarding Flight EZY2159 on April 14, [redacted], my spouse and I were seated in row 15. Row 14 was occupied by six disruptive youths who were escorted off the plane in Luton before our departure. Their inappropriate behavior continued during the flight, leading to police intervention in Amsterdam. Passengers, including us, provided written statements to the authorities. We appreciate the professionalism demonstrated by the Easyjet crew in managing a challenging situation. We now await information on the actions that will be taken by Easyjet and the police in the UK and Netherlands to address this incident and prevent a recurrence. The disruptive behavior of these individuals resulted in significant financial and emotional costs for numerous passengers on board the flight.

I recently attempted to book a flight from San Francisco to Sofia, Bulgaria. Despite receiving a message that my card payment did not process, I was charged twice. One leg of the flight was successfully charged, but the other was not. I have proof on my bank statement. I am seeking a refund for the San Francisco to London portion of the journey, as this was not my intended booking. It seems EasyJet's system may have had issues, as I could not find available flights from London to Sofia on the dates I needed. My booking confirmation is U7MGFE, made on the EasyJet server for a Norwegian airline flight. I have contacted Norwegian, who redirected me to reach out to your customer service. My primary request is to receive a refund for the incorrect leg of the journey. Thank you.

Subject: Complaint Regarding Baggage Handling on Flight EZY265 Dear Customer Service Team, I am writing to express my dissatisfaction with the treatment my husband and I received from the ground staff manager, Sharon, during our flight from Stansted to Belfast on March 23, [redacted] regarding our hands-free baggage. Despite having used hands-free baggage for our flight from Edinburgh to Stansted, we were surprised when Sharon, the duty manager, did not believe us and charged us £80.00 for our luggage to Belfast. This experience was particularly distressing as I was in a wheelchair, and Sharon's demeanor and vocal behavior were disrespectful. As frequent Easyjet travelers, we have always appreciated the good behavior and service from your staff. However, Sharon's attitude was unacceptable, especially given the circumstances of our situation. I am not seeking monetary compensation. I simply wanted to bring to your attention the unprofessional behavior we encountered, as it does not align with the high standards of customer service we have come to expect from Easyjet. Sincerely, Rozana H. Organizational Behaviorist, Author, Lecturer