o whom it may concern,**My name is Jenny Gabriell Fernandez. *I would really appreciate...
GetHuman2611056's customer service issue with Easyjet from March 2019
Help with my Easyjet issue
First: share to improve GetHuman2611056's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2611056's next move: talk to Easyjet when they open.
Easyjet's call center is closed now. We will send GetHuman2611056 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2611056 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman2611056's own words
o whom it may concern,**My name is Jenny Gabriell Fernandez. *I would really appreciate if you could help my husband and me. *Last Sunday (**.**) we had an issue in Luton airport. We came back from Prague after * days and in the border control they sequestered his passport as in the server it resulted stolen or lost ( we did not rapport it). Unfortunately we have already booked a flight with easyJet for the **th of April from Luton to Italy with return on the **th of April. My husband is Albanian and without passport he would not be able to come back here and I think that he is not even possibile to travel just with his ID card and the resident permit to live in UK. *I would like to know if it is possibile to refund the ticket or obtain the possibility to re-use these ticket for when we will get the new passport. Just to don't lose the money. *Thank you for your attention and I would really appreciate if you can help us. Our flight booking is EWS**BP. If you will needed I can send the paper that they released us at the airport. We tried to find all the possibile solutions but the only thing is apply for a new passaport that will take * weeks.**I look forward to hearing from you**Best Regards**Jenny gabriell Fernandez
GetHuman2611056 did not yet indicate what Easyjet should do to make this right.
I have an issue with Easyjet too
How GetHuman2611056 fixed the problem
We are waiting for GetHuman2611056 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Easyjet's attention and get better help faster. Tap below to get started.
Having Easyjet issues too?
Get tips from pros & other customers, and get it handled faster: