EV*NN*X: Margaret Lynne Hogan and partner M P Hogan. I have struggled with my booking...

GetHuman-mlynneho's customer service issue with Easyjet from January 2019

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The issue in GetHuman-mlynneho's own words
EV*NN*X: Margaret Lynne Hogan and partner M P Hogan. I have struggled with my booking**I thought I had booked a case in the hold between us ages ago. *however, when trying to do boarding pass last night your website at one point said I had two cases booked on*and then.. when I went out and back into the booking online*it then indicated NO hold cases were on the booking?? therefore I put one hold case onto the booking and paid for this via credit card last night. *however, the Boarding passes seem to indicate a case on each booking now though? *I confirm that we only require one hold Case between us .*Please can you check what the situation is.**if there are two cases.. please can you reduce this down to one case and issue a refund. *I am sorry, but it has really not been clear and is definitely not easy to rectify if I have made an error. *I would appreciate your reply - thank you in anticipation. Mrs M Lynne Hogan ***** *** ***
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Customer service issue
Reported by GetHuman-mlynneho
Jan 8th, 2019 - a mon ago
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GetHuman-mlynneho started working on this issue
Jan 8th 9:12am