Message originally sent to you on ** October ****. **My wife and I (Christopher and Ann...

GetHuman1309183's customer service issue with Easyjet from November 2018

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The issue in GetHuman1309183's own words
Message originally sent to you on ** October ****. **My wife and I (Christopher and Ann Press) booked a return Easyjet flight from Edinburgh to Heraklion. Out on * September, flight no EZY****, return on ** September, flight no EZY**** Unfortunately my wife was injured the day before we were due to fly back from Heraklion and spent a week in hospital in Rethymno. We can provide the hospital report on her condition and the fact that she could not travel at that time.*The return booking was cancelled by her son Clive Angus as soon as possible.*He also made a new booking on our behalf. to travel on ** September, flight no EZY**** with special assistance (very much appreciated) for my wife, who needed a wheelchair.*I am seeking a refund of the two single fares from Heraklion to Edinburgh for the journey we had to cancel.***Christopher Press**Easyjet response! *"You did not yet indicate what Easyjet should do to make this right.."
GetHuman1309183 did not yet indicate what Easyjet should do to make this right.
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Easyjet

Customer service issue
Reported by GetHuman1309183
Nov 12th, 2018 - 4 mons ago
I have an issue with Easyjet too
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Seen by 2 customers so far
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Timeline
GetHuman1309183 started working on this issue
Nov 12th, 2018 10:23am