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The issue in GetHuman1332401's own words
I wrote to you a while ago and was instructed to phone, which I did and when I informed the lady I was speaking to that my daughters flight **** had been diverted to Gatwick, she told me it had not. I eventually convinced her that it was the case and she checked further and agreed with me, however could give me no further details and that I must check online. As I have been at the airport since the flight was due, incurring astronomical parking fees, and checking regularly to find out if I needed to go and fetch her, or when I could expect her back, this was no help to me. I do not live in or near Bristol and have been very patient and understand that you have no control over the weather, and have been doing your best to cope with the situation. However your dissemination of information has been appalling to say the least. My daughters phone is not working properly, and she can only use it when she has internet. She has recently communicated with me. They have waited ages for a bus, which has now arrived, been loaded and left, leaving half the passengers behind. They are now trying to find another bus. My daughter caught a shuttle at * this morning, and has not eaten. She has spent all her money knowing I would be fetching her from the airport. She is now tired, hungry and frustrated, and doesn’t know when the next bus will be. Please will you at least feed these stranded passengers. If only I had known it would be such a shambles to begin with, I could have gone to fetch her from Gatwick and been on the way back by now. Sharon Jones
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