I wrote to you a while ago and was instructed to phone, which I did and when I informed...

GetHuman1332401's customer service issue with Easyjet from October 2018

2 views | 1219 similar | 0 following
Help with my Easyjet issue
First: share to improve GetHuman1332401's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1332401's next move: talk to Easyjet when they open.
Easyjet's call center is closed now. We will send GetHuman1332401 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1332401 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman1332401's own words
I wrote to you a while ago and was instructed to phone, which I did and when I informed the lady I was speaking to that my daughters flight **** had been diverted to Gatwick, she told me it had not. I eventually convinced her that it was the case and she checked further and agreed with me, however could give me no further details and that I must check online. As I have been at the airport since the flight was due, incurring astronomical parking fees, and checking regularly to find out if I needed to go and fetch her, or when I could expect her back, this was no help to me. I do not live in or near Bristol and have been very patient and understand that you have no control over the weather, and have been doing your best to cope with the situation. However your dissemination of information has been appalling to say the least. My daughters phone is not working properly, and she can only use it when she has internet. She has recently communicated with me. They have waited ages for a bus, which has now arrived, been loaded and left, leaving half the passengers behind. They are now trying to find another bus. My daughter caught a shuttle at * this morning, and has not eaten. She has spent all her money knowing I would be fetching her from the airport. She is now tired, hungry and frustrated, and doesn’t know when the next bus will be. Please will you at least feed these stranded passengers. If only I had known it would be such a shambles to begin with, I could have gone to fetch her from Gatwick and been on the way back by now. Sharon Jones

GetHuman1332401 did not yet indicate what Easyjet should do to make this right.

How GetHuman1332401 fixed the problem

We are waiting for GetHuman1332401 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Easyjet customer problems.
How Do I Change My Easyjet Flight?How Do I Get a Refund for My Flight on Easyjet?What Do I Do If I'm Missing My Baggage from My Easyjet Flight?How Do I Make a Special Request or Wheelchair Access on Easyjet?
Do you have a customer issue as well?
We can help you get Easyjet's attention and get better help faster. Tap below to get started.
Having Easyjet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1332401 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1332401
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1219 others
0 customers following this


GetHuman1332401 started working on this issue
Oct 12th, 2018 4:34pm