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The issue in GetHuman1050509's own words
My wife and I booked an easyjet flight to Alicante for us, and our friends from Canada that were due to stay with us for two weeks. The flight number is ETGK*L* to fly out from Southend on ** th September, and returning on the **th. Unfortunately, the husband has to undergo an urgent operation connected with prostate cancer, and cannot travel. Their names are Leonard Gilmore and Anga Gilmore. We are applying to have a refund of their fares please.
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