I am trying to sort out the payments I made for flights to the UK which we had to cance...

GetHuman1038064's customer service issue with Easyjet from August 2018

Help with my Easyjet issue
The issue in GetHuman1038064's own words
I am trying to sort out the payments I made for flights to the UK which we had to cancel because my wife and over the age of ** were too ill to travel. My booking number was EV G*NL* and as we couldn't travel we were charged a cancellation fee of **,** Euros. However, my bank statement shows that we have been charged ***,** and ***,** euros which means we have been charged for flights we never made.*PS. Our booking number also could be EZY****, EVG*MQF. I would like to settle the business of overcharging. I can show the bank statement with the details if necessary. **Copy to our Spanish Lawyer - Maria Laza Diaz-Godoy
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Easyjet

Customer service issue
Reported by GetHuman1038064
Aug 26th, 2018 - 3 mons ago
I have an issue with Easyjet too
Fixed
Seen by 25 customers so far
Similar issue to 870 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman1038064 started working on this issue
Aug 26th 1:01pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 26th 2:30pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 26th 2:32pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 27th 7:31am
GetHuman1038064 indicated the issue is not fixed yet.
Aug 27th 2:11pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 28th 12:28pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 29th 2:04pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 29th 2:04pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 31st 2:38pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 31st 2:39pm
GetHuman1038064 indicated the issue is not fixed yet.
Aug 31st 2:39pm
GetHuman1038064 indicated the issue is not fixed yet.
Sep 4th 11:22am
GetHuman1038064 indicated the issue is not fixed yet.
Sep 4th 11:23am
GetHuman1038064 indicated the issue is not fixed yet.
Sep 4th 11:23am
GetHuman1038064 indicated the issue is not fixed yet.
Sep 11th 12:31pm
GetHuman1038064 indicated the issue is not fixed yet.
Sep 11th 12:33pm
GetHuman1038064 indicated the issue is not fixed yet.
Sep 11th 12:33pm
GetHuman1038064 indicated the issue is not fixed yet.
Sep 11th 12:40pm