Hi,**Sorry for the inconvenience, but after two nightmare journeys with EasyJet last we...
GetHuman994094's customer service issue with Easyjet from August 2018
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The issue in GetHuman994094's own words
Hi,**Sorry for the inconvenience, but after two nightmare journeys with EasyJet last week I thought I was justified to make a compensation claim. Our return flight was by far the worst so I will detail this first as briefly as I can.**Delay: ** hours delay which is irritating but was not my main gripe.**Communication: I initially wrote a very long essay on this but decided to list events in bullet points to make it more coherent and less ranty!*-*Firstly, we received an email from EasyJet that the flight was delayed. However, this was not mentioned on the information boards at Malaga which meant we had to go to our gate for the normal boarding time. This made us pass through a passport control which prevented our return to the departure lounge. Was the airport not notified?*-*For the next ** hours our only information came from the information board which was updated late almost every time. We had no idea how long we were going to be delayed, why were delayed and had no EasyJet representative to answer our questions. We were essentially locked in a single large room with one coffee stand.*-*In the last hour, a member of staff appeared at the gate. Eventually we learnt that the delay was due to ‘air traffic control problems’ and were issued out vouchers amounting to € *.**. These vouchers could buy a bottle of water and a pack of gum in the coffee shop, not that we had any time to enjoy them as we were given them with only ** minutes before our boarding started and had to endure a gate change.*-*It was around this time that through the EasyJet app we discovered that the actual cause of the delay was a crew member falling ill which initiated some air traffic control problems.*-*After boarding was delayed and we were stuck in the queue for another ** minutes we boarded. Where we were told that the actual reason for the delay was bad weather. What was it actually?! If it was bad weather that amounted to a * hour delay, surely it would be well known that the flight would be severely delayed and we should have been made aware of the situation without having to sit in one room for * hours?*-*To add salt to the wound the plane was very crowded due to what I believe was another flight being merged to it. (I’d like to know why this couldn’t have been done for us on the earlier EasyJet flight from Malaga to Luton. They didn’t seemed to be as delayed as us.)**Crew members:*-*Just wanted to say I thought they were fantastic. They seemed exhausted but still handled everything well and professionally even though the plane was full and they were understocked.**So in summary, delay was annoying but the communication and handling of the delay was handled appallingly. Furthermore, on our outbound flight from Gatwick to Malaga last week (EZY**** on **********) we also found ourselves delayed ** hours. I understand that this was due to poor weather and did not pursue it, but after experiencing this second delay (with the additional issues mentioned above) just * days later – I must say I have somewhat lost faith with EasyJet. If there is an offer of compensation I would very much appreciate it as the flights were rather expensive for me and the service I received was far below my expectations.**Kind regards,
Compensate me. at least in refunding me some of the food i needed to buy while delayed as vouchers did not come in time.
Filled out their complaints form which is inadequate for this kind of complaint
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