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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-runjude's own words
Hi, re flights **** & ****. On May ** we booked * flights Manchester to Palma return Departing Sep ** and returning Sep ** based on * nights accommodation we had just booked. Unfortunately I didn't recheck the dates when I printed off the accommodation. As I am about to travel from Canada to the UK soon I was reviewing my booked flights with you and was shocked to see that the return date was Sep **. Clearly we did not want to go to Mallorca for only * night. We immediately went to your site in panic to try and fix it and learned that it was going to cost us ** pounds each to change the return flight. Again when we were trying to book for the **th it flipped to the **th when we were checking out. We had to go back in again and finally got the **th. We think there is a glitch on your site and we are asking that you please waive the **pounds as this has turned out to be a very expensive flight. This was an honest "mistake" not a change of flight and we would very much appreciate that you do not charge us for this change given the circumstances. With kind regards, Judith and Wayne
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