I changed my flight successfully on line but added extra luggage by mistake and have no...

GetHuman-annsalt's customer service issue with Easyjet from June 2018

Help with my Easyjet issue
Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-annsalt's own words
I changed my flight successfully on line but added extra luggage by mistake and have not ended up with *x**kg instead of one and been charged . Can I cancel one and be refunded
GetHuman-annsalt did not yet indicate what Easyjet should do to make this right.
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Easyjet

Customer service issue
Reported by GetHuman-annsalt
Jun 4th, 2018 - 6 mons ago
I have an issue with Easyjet too
Fixed
Seen by 4 customers so far
Similar issue to 465 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-annsalt started working on this issue
Jun 4th 7:56am
GetHuman-annsalt indicated the issue is not fixed yet.
Jun 4th 9:32am
GetHuman-annsalt indicated the issue is not fixed yet.
Jun 5th 9:05am