Claim Reference ESWJDL*-****-****My flight was cancelled recently and I lost a part of...

GetHuman-bebbieco's customer service issue with Easyjet from July 2018

8 views | 503 similar | 0 following
Help with my Easyjet issue
GetHuman-bebbieco's next move: talk to Easyjet when they open.
Easyjet's call center is closed now. We will send GetHuman-bebbieco a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-bebbieco's own words
Claim Reference ESWJDL*-****-****My flight was cancelled recently and I lost a part of my holiday. I received an email saying that I would be given £***.** compensation. I called today as it’s been over ** days and no payment, only to be told that Easyjet had made a mistake, I will in fact only be getting £***. Nobody has emailed me and explained the mistake so I was waiting for the payment of £***.**. I have now been told that because of your mistake I now have to wait another ** days for the payment. I have had no reply from * replies I have sent to the original email. If I had not called today I would have no idea of the mistake. I had an email offering me £***.** and I feel this is what I should receive. My holiday was spoilt, I spent money I don’t have whilst waiting to arrive at my all inclusive holiday. I think it’s disgusting that I have been ignored and that I wasn’t made aware of your mistake until I called. Also as it is your mistake I feel I should be sent an immediate transfer of funds. Very dissatisfied with the whole compensation claim, I hope for a reply this time. Yours Beverley Cook

GetHuman-bebbieco did not yet indicate what Easyjet should do to make this right.

How GetHuman-bebbieco fixed the problem

We are waiting for GetHuman-bebbieco to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Easyjet's attention and get better help faster. Tap below to get started.
Having Easyjet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bebbieco fixes it.
This email address isn't valid

Easyjet

Customer service issue
Reported by GetHuman-bebbieco
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 8 customers so far
Similar issue to 503 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-bebbieco started working on this issue
Jul 4th, 2018 5:23pm
GetHuman-bebbieco indicated the issue is not fixed yet.
Jul 5th, 2018 9:11pm
GetHuman-bebbieco indicated the issue is not fixed yet.
Jul 8th, 2018 8:29am