Claim Reference ESWJDL*-****-****My flight was cancelled recently and I lost a part of...

GetHuman-bebbieco's customer service issue with Easyjet from July 2018

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The issue in GetHuman-bebbieco's own words
Claim Reference ESWJDL*-****-****My flight was cancelled recently and I lost a part of my holiday. I received an email saying that I would be given £***.** compensation. I called today as it’s been over ** days and no payment, only to be told that Easyjet had made a mistake, I will in fact only be getting £***. Nobody has emailed me and explained the mistake so I was waiting for the payment of £***.**. I have now been told that because of your mistake I now have to wait another ** days for the payment. I have had no reply from * replies I have sent to the original email. If I had not called today I would have no idea of the mistake. I had an email offering me £***.** and I feel this is what I should receive. My holiday was spoilt, I spent money I don’t have whilst waiting to arrive at my all inclusive holiday. I think it’s disgusting that I have been ignored and that I wasn’t made aware of your mistake until I called. Also as it is your mistake I feel I should be sent an immediate transfer of funds. Very dissatisfied with the whole compensation claim, I hope for a reply this time. Yours Beverley Cook

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Easyjet

Customer service issue
Reported by GetHuman-bebbieco
Jul 4th, 2018 - 5 years ago
Fixed
Seen by 9 customers so far
Similar issue to 503 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-bebbieco started working on this issue
Jul 4th, 2018 5:23pm
GetHuman-bebbieco indicated the issue is not fixed yet.
Jul 5th, 2018 9:11pm
GetHuman-bebbieco indicated the issue is not fixed yet.
Jul 8th, 2018 8:29am

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