I am addressing this issue not to create chaos but to suggest that whatever departments...

GetHuman-ucceled's customer service issue with East West Bank from March 2019

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The issue in GetHuman-ucceled's own words
I am addressing this issue not to create chaos but to suggest that whatever departments pertaining to giving service to your clients will be improve.*My personal loan status is approved then i was able to be scheduled for booking for the signing of contracts. I even file for leave during that booking. They let me submit checks for my amortization monthly schedules..and and the contract stipulates that the proceeds will be deposited on the **th of March. I was excited and plan already for that day because we have allotted plan for that. for two attemps trying to encash the money, the teller would say no deposits.. we wonder why..until we called the assisting staff from eastwest and found out that my loan period has expired...what ahhhhh!!!!! Why not the sales and booking department didnt coordinate each other?? if they knew that its almost due why do they schedule for booking and release of loan amount beyond the loan expiry period??? and they just thought me to wait again for another *-* banking days for reprocessing...its ill gotten feeling..is this a game? its unprofessional...im sorry but please address this so that there will be other victims..

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East West Bank

Customer service issue
Reported by GetHuman-ucceled
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 64 others
0 customers following this

Timeline

GetHuman-ucceled started working on this issue
Mar 26th, 2019 11:34am

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