I have two old "Fast Lane" units for our two cars. We have switched them from old cars...

GetHuman832660's customer service issue with EZ-Pass Massachusetts from June 2018

Help with my EZ-Pass Massachusetts issue
Top Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman832660's own words
I have two old "Fast Lane" units for our two cars. We have switched them from old cars to new as the years have gone by. Now they don't stick to the windshield. Would you please send us some of that sticky tape. Or better yet, two new units that say EZpass on them. I talked to a person at EZ-Pass Massachusetts but she wouldn't even talk to me if I didn't know my pin. So maybe you could send me a new pin number too. The number on the Fast Lane Unit is G*B************. My name is Margaret Webster. My address is * Ship Channel road, South Portland, ME *****.
GetHuman832660 did not yet indicate what EZ-Pass Massachusetts should do to make this right.
I have an issue with EZ-Pass Massachusetts too
How GetHuman832660 fixed the problem
I went to the hardware store and bought the similar plastic Velcro that was on the ez pass unit.
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EZ-Pass Massachusetts

Customer service issue
Reported by GetHuman832660
Jun 29th, 2018 - a yr ago
I have an issue with EZ-Pass Massachusetts too
Fixed
GetHuman832660 shared how to fix
Seen by 5 customers so far
Similar issue to 68 others
0 customers following this
Items needed
Transponder Number
Email
Home Address
Name of Account Holder
Phone Number
Account Number
PIN on Account
Timeline
GetHuman832660 started working on this issue
Jun 29th, 2018 1:54pm
GetHuman832660 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 3:50pm