Got a new car- misplaced my transponder— cant retrieve my password*Need anew transponder

GetHuman-pbitzas's customer service issue with EZ-Pass Massachusetts from June 2018

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The problem: Got a new car- misplaced my transponder— cant retrieve my password*Need anew transponder
GetHuman-pbitzas did not yet indicate what EZ-Pass Massachusetts should do to make this right.
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EZ-Pass Massachusetts

Customer service issue
Reported by GetHuman-pbitzas
Jun 4th, 2018 - 6 mons ago
I have an issue with EZ-Pass Massachusetts too
Fixed
Seen by 6 customers so far
Similar issue to 70 others
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Items needed
Transponder Number
Email
Home Address
Name of Account Holder
Phone Number
Account Number
PIN on Account
Timeline
GetHuman-pbitzas started working on this issue
Jun 4th 2:55pm
GetHuman-pbitzas indicated the issue is not fixed yet.
Jun 4th 9:10pm
GetHuman-pbitzas confirmed the issue is fixed. Hooray!
Jun 5th 5:23pm