I want to cancel this two tickets:*****-********** Name: Ognian Marianov Sabev...

GetHuman-msabeva's Change or cancel flight issue with EVA Air from August 2019

Help with my EVA Air issue
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-msabeva's own words
I want to cancel this two tickets:*****-********** Name: Ognian Marianov Sabev*** ***-********** Name : Maria Lyubenova Sabeva**from SFO (USA) to Tokyo, Japan round trip. Please, send me confirmation to *****@***.com THANKS!

GetHuman-msabeva did not yet indicate what EVA Air should do to make this right.

How GetHuman-msabeva fixed the problem
It was ** hour struggle. I left multiple sms, voice. messages, emails. The first guy from NY office gave me an email to the local Evaair office. After many hours on the phone waiting I was able to speak one more time with the live person, to explain the issue with the website and to ask to cancel my * tickets for a full refund. The form on website is difficult to follow because does not have good directions how to fill in and does not give you explanation about the error message. I figured it out that the program does not allow you to use two different names, one for the name of the passenger and second the name of the person who pays for the ticket with his credit card. These two names may be not the same necessarily. The second big problem is that there are no enough people to answer the phone and you may call all ** hours and never reach alive person to talk. Huge issue. It was very difficult. Took me literally ** hours of stress.
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EVA Air

Change or cancel flight issue
Reported by GetHuman-msabeva
Aug 12th, 2019 - 2 years ago
Fixed
GetHuman-msabeva shared how to fix
Seen by 9 customers so far
Similar issue to 1433 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-msabeva started working on this issue
Aug 12th, 2019 3:50am
GetHuman-msabeva confirmed the issue is fixed. Hooray!
Aug 15th, 2019 3:14pm
GetHuman-msabeva confirmed the issue is fixed. Hooray!
Aug 16th, 2019 1:23am