EVA Air Customer Service Issues

Upon arriving in Hanoi on March 21 on flight BR [redacted], my wife and I occupied business class seats 7A and 7C. While disembarking, my wife believes her iPad might have slipped out of a bag and still be in the upper storage compartment. Unfortunately, I couldn't directly confirm this due to the compartment's height. The hotel receptionist, Lee at the Golden Silk Hotel, has contacted the airport regarding this matter. We are currently staying at this hotel until Monday morning, after which we will be embarking on a tour until April 5, departing from Saigon on April 6. In case the iPad is found, kindly have it sent to our current hotel in Hanoi. Otherwise, it can be forwarded to Canada to Dr. Caroline Cesar at [redacted] Bourquin Crescent W., Abbotsford, BC, V2S 6J4. Please feel free to reach us through our shared email provided below. Thank you for your assistance. Henry Louie

Hello, I have been attempting to contact the EVA Air office in Singapore, but have been unsuccessful after 5:30 pm. I have tried the phone numbers listed on the official website for EVA Air, but have not been able to find an email address for the Singapore office. I need to report that personal items are missing from my checked luggage. Upon arriving in Singapore on March 29, [redacted], I discovered that my personal laptop and portable hard drive were stolen from my checked bag. The baggage tag number is 0695BR617027 and the EVA Air booking reference is QJLFEX. Please provide guidance on how to proceed with reporting the loss of these personal items. Additionally, I would appreciate it if a customer service representative could call me back on my new local number, +[redacted]. Thank you, H. L. Wee

I recently booked an international flight with Eva Air from Seattle to Cebu. After booking, I noticed that I would need to pay an additional fee for seat selection, which was not mentioned earlier. The extra charge for round trip travel amounts to approximately $[redacted], which came as a surprise. I think it would be more helpful if Eva Air informed customers upfront about these additional fees, as it can greatly impact the overall cost and influence travel decisions. I haven't selected seats yet as I am unsure why this charge is necessary now when it wasn't the case during my previous experience with the airline three years ago.

Name: Stephanie E. Pollock Expedia Booking Number: [redacted][redacted] EVA Airways Confirmation Code: LPAM4H Hello, back in March, I received an email informing me that all four of my flights with EVA Airways were canceled. However, despite this, Expedia is displaying my travel details, showing my flights as booked. I am uncertain if my flights have been canceled or if they are still valid. I checked online, and all the flights are still scheduled, leading to my confusion. I tried to verify my booking on the EVA Airways website, but I found it challenging to navigate and did not obtain a clear answer. I would appreciate any assistance or clarification on the status of my flights to determine if I need to make alternative travel arrangements. Thank you.

I'm Madeline Gale Sia from the Philippines. I made a booking for a round-trip flight (MNL-LA & LA-MNL) on Eva Air's website yesterday. However, I have not yet received my e-ticket or confirmation email. When I clicked confirm, I received the following error message: "An error occurred during the booking process. The system is temporarily unavailable. We encountered a problem processing your payment. Please re-enter your payment information and try again." Even though Eva Air's website indicates that the booking/payment was unsuccessful, RCBC Savings Bank has charged my credit card for USD 1,[redacted].06. I contacted my bank this morning, and they informed me that cancelling the transaction is not possible. I would appreciate assistance on how to obtain a copy of my ticket promptly. Thank you for your help.

I am writing regarding my daughter and her partner's recent flight experience on BR068 from London to Bangkok. Today is my daughter's partner's birthday, and they were less than pleased to be seated next to a passenger with a strong and unpleasant odor. Despite raising their concerns, they were informed that the flight was full and were only able to move to non-reclining seats at the back of the plane. This made my daughter feel sick, to the point of being unable to eat. They paid over [redacted] pounds for this flight and endured over 11 hours of discomfort. I believe a substantial refund is warranted for the ordeal they went through. Airlines typically have policies for dealing with passengers who emit strong odors, and I am disappointed that this situation was not handled appropriately by your staff. I kindly request the email address for your head office to address this matter further.

I am looking to book a flight from Mumbai to Toronto. The website suggests a route through Bangkok and Taipei before reaching Toronto. The flight from Mumbai to Bangkok is operated by Air India with flight code EVA Air-BR3702. The Bangkok to Taipei leg is with EVA Airways using flight code EVA Air-BR62. Lastly, the Taipei to Toronto flight is also with EVA Airways using flight code EVA Air-BR36. I have a few questions: 1. Will I need to go through immigration at Bangkok and Taipei airports during the layovers? 2. Do I require a transit visa for Thailand and Taiwan during my layovers? 3. Will I need to claim and recheck my luggage at Bangkok and Taipei airports, or will it be automatically transferred for me?

Hi, my name is Eliezer N. I am inquiring about your lost and found department. I misplaced a plain silver ring yesterday, May 1, [redacted], with the names MAFE AND PEE engraved on the inner part. I suspect I lost it on the flight from Taipei to San Francisco on BR 8. My seat was 49K. The flight departed Taipei at 10:15 am and arrived in San Francisco at 6:40 am. I recall placing my phone in the pouch and during mealtime, the ring may have slipped off my finger into the pouch unnoticed, as it was a bit loose. If it fell onto the floor, it could be under the seats. It holds sentimental value as an engagement ring for my wife and me. Any assistance in locating it would be greatly appreciated. Thank you.

Hello, I am looking to transport my dog, "Digger," on EVA Airways flight [redacted]. I have all the necessary legal documents and details ready. Below are the specifics: - Passenger: Graham Richard Foster Cross - Passport: AH081364 - Flight Information: EVA airways [redacted] from Ho Chi Minh City (SGN), Terminal 2, departing at 3:55pm on May 21st, [redacted] - Ticket Number: [redacted][redacted] - Da Nang Address: 72 K [redacted] Nguyen Van Thoai, Son Tra, Da Nang - Canada Address: [redacted] Willingdon Ave. Burnaby B.C. Canada V5H2T3 Details about "Digger": - Breed: Jack Russell mixed breed - Sex: male (neutered) - Weight: 7.5kg - Age: approx 1 year - Carrier Dimensions: 47cm (width) x 67cm (length) x 51cm (height), weight: 5kg Kindly provide information on cargo services in Ho Chi Minh and Taipei for this transport and any advice to facilitate a smooth process for us both. Thank you.

Hello Eva Air, I had a flight from Cebu to Calgary, Canada. I had checked in my baggage and had the three tickets in hand. Unfortunately, during immigration, the officer asked me about the PDOS certificate that should have been attached with my passport. I was surprised and deeply hurt as I had no idea it was a requirement. I requested the officer to let me board the flight, but it wasn't my lucky day. A lady representative from Eva Airways assisted me with my baggage, arranged a refund for the travel tax, and gave me contact details for rebooking. I informed my wife and parents about the situation, and our excitement turned into disappointment. In this difficult time, I am praying for a small act of kindness that would mean a lot to me. Thank you.

As a Security Bank credit card holder seeking to book a flight from Manila to Seattle with EVA Air's summer seat sale, I encountered challenges processing my booking despite settling my account early and providing proof of payment promptly. Even after resolving the payment issue with Security Bank, I faced obstacles in making the booking due to repeated failed attempts. Furthermore, I was informed that my credit card may be on EVA Air's blacklist. I urgently seek assistance to rectify this situation as the promotional offer ends tomorrow. I have been attempting to contact EVA Air's ticketing hotline without success. Any guidance on how to proceed with securing the summer seat sale promo before the May 19 deadline would be greatly appreciated.

I appreciate how straightforward you've made this. Recently, due to my grandmother's passing, my dad and I had to adjust our return flight booked through Vayama.com. After the change, I realized that luggage was no longer included, though it was on the original booking. Should I pay for this at the airport upon check-in? My dad will check one piece, and I will have two pieces. Is it better to pay in advance at an Eva Airline office? If so, where is the closest office to Makati, Philippines? Here are our booking details: MOTA5X - Melchor Crisostomo Barcega MPLFNT - Maximo Gaudier Barcega Flight: MNL Manila Aquino Intl. to TPE Taoyuan Intl Thursday 5/23/[redacted] 18:45 FL BR278 Connection: TPE Taoyuan Intl to LAX Los Angeles Thursday 5/23/[redacted] 23:55 FL BR16 Thank you for any help you can provide. Best regards, M. Barcega

Dear Sir/Madam, I wanted to inform you that my flight scheduled for June 22 from BKK (Bangkok) to LHR (London Heathrow), with flight number BR67 and reference number NPHI76, was canceled. I received a text message on June 21 directing me to the website for more details. Unfortunately, as I was in Ko Samui without internet access, I had to rely on a friend to check for available flights. Since there were no flights on June 22, I had to book a flight with another airline for June 23, costing me nearly [redacted]£. This unexpected expense and last-minute change caused me stress and an unplanned hostel stay at HOFT. I have been trying to reach out via phone but have not received a response. I hope to hear from you soon regarding reimbursement for the additional expenses incurred. Thank you for your attention to this matter. Best regards

Hello! I need assistance with a canceled flight by EVA Air. I booked a flight for my mother, Criselda F., to be accompanied by my cousin, but EVA Air canceled the flight. I'm trying to contact Vayama about the cancellation I received via email, but I have not received an update after waiting for several days. Despite being told to wait 24-48 hours, I've waited much longer. My mother needs to arrive in Chicago on July 4th, and we've already arranged transportation. The cousin's flight was promptly rescheduled by ASAP Tickets, offering an alternative flight on another airline. In contrast, Vayama's response has been slow. I hope they can rebook my mother's flight to match my cousin's as she requires assistance due to vertigo. Please respond promptly. Thank you.

Hello, I am considering flying with Eva Air to visit the UK. At 70 years old with an ongoing medical condition affecting my legs, I require a seat with ample forward leg space and preferably no seat in front to accommodate my need to stand up regularly and avoid bending my legs too much for extended periods. Previous airlines have been understanding and accommodating regarding my medical condition during long-haul flights, which has been very appreciated. Thank you, M P & E P

Dear EVA Customer Support, I am submitting a formal complaint regarding our recent travel experience from Ho Chi Minh City to Taipei from 28 June to 1 July [redacted] with your airline. We have been loyal EVA customers for our long-haul flights and have always appreciated the level of service and comfort provided by your team. The issue that arose during this trip was unexpected and disappointing. Due to an internal employee strike, all five members of our group had their departure flights rescheduled from EVA to Vietnam Airlines, and later to Vietjet Airlines. This sudden change in carriers and service quality was not something we had anticipated, which caused inconvenience and discomfort during the journey. We requested to be accommodated on another EVA flight on the same date but were only offered an early flight the next day without any assistance or guidance on where to stay overnight. The lack of consideration for our pre-planned accommodations and the inconvenience caused on our vacation was truly disappointing. We believe in the reputation and standards of EVA as a 5-star airline, and we hope that our feedback will be taken seriously. We are seeking compensation for the physical and intangible costs we incurred due to this unexpected change in our travel arrangements. We trust that EVA will address this matter promptly and provide a resolution that aligns with the quality of service we have come to expect from your airline. Sincerely, Hiep Bo [redacted] for Mr Xuan [redacted] for Mr Ngoc Khiem Vu [redacted] for Ms Ngoc Quynh Nhu Vu [redacted] for Ms Thi Yen Nga Nguyen [redacted] for Mr Ngoc Phat Vu

Booking #[redacted]4: I received a text message on 7/2/19 informing me that EVA Air flight [redacted] from Taipei to Tacoma, WA on 7/17/19 was canceled for unspecified reasons. Concern arises, as a delay exceeding 8 hours in Taiwan would likely cause me to miss Alaska Airlines flight [redacted] from Tacoma to San Diego, CA on the same day. To avoid disruption, I kindly request to reschedule my journey from Manila to Taipei, then to a West Coast airport in California or Washington, before reaching San Diego, CA between 7/24/19 to 7/31/19, bearing no additional passenger cost. Prompt advice on a reasonable flight plan within this timeframe would greatly assist me in making necessary adjustments. Thank you. Warm regards, Nick S.

Last night, I attempted to book a round trip ticket from Manila to Taiwan for Aug. 13-17, [redacted], for 1 senior, 1 adult, and 1 child. While at the payment stage using my mother's credit card (as she's the senior passenger), I encountered an issue with an OTP (one-time password) sent to her mobile number registered with the bank. Despite multiple attempts, when trying to enter the OTP, it kept showing an error message, preventing me from completing the transaction. Although my mother received a bank message about the transaction, we have not received the e-ticket confirmation by email. We are unsure if the booking was successful. Can you please clarify the status of our round trip booking to Taiwan? Thank you.

Subject: Concern Regarding Cancelled Flight To the Eva Air Customer Relations Team, I am writing to address the cancellation of Eva Air flight BR010 from Taipei to Vancouver on June 23rd, [redacted], due to a strike. The lack of communication and assistance from Eva Air led me to purchase a last-minute one-way ticket to make it to Vancouver for an important meeting. Despite my attempts to contact customer service via phone and email, I received no response or support in resolving the situation. As a result of the strike and the lack of information provided by Eva Air, I had to take an alternative 20-hour flight path with other airlines. I am greatly disappointed by the service I received and expect a full reimbursement for the additional expenses incurred. Please, prioritize resolving this matter promptly. Regards, -Gary Tsang

I encountered an issue while attempting to check in online for my flight to Taipei with a connection to Toronto on Jul. 22, [redacted]. Despite indicating I hold a Canadian Passport (indicating Canadian citizenship), the system prompted me to enter my Canadian Permanent Resident Card details, which caused confusion. This inconsistency prevented me from completing the online check-in process, forcing me to do so at the counter, defeating the purpose of online check-in. Given the long flight to Toronto, I was hoping to secure an aisle seat. I kindly request a swift resolution to this matter.