Before contacting them, items GetHuman-cdennise may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-cdennise's own words
We lost one of our luggage on our flight from Manila, Philippines to SFO via Taipei. Our flight from manila to SFO was last January *, ****. The last time we saw our brown luggage was in Manila but in Taipei Airport we were asked to sign a paper waiver because they took a flashlight inside the brown luggage. Our luggage numbers were **** BR ****** to ***. We cannot anymore identify which of these numbers is the one lost. Please we will appreciate your immediate action on this matter,
GetHuman-cdennise did not yet indicate what EVA Air should do to make this right.
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