Before contacting them, items GetHuman1643102 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1643102's own words
Dear EVA Air Customer Service,*My mother, Mrs. Chia Hwee Noi (Booking Ref. No: UY*EJN) had to re-issue her return ticket from Houston IAH to Singapore SIN on ** November **** due to a family emergency. *My maternal grandma, Chan Siew Eng, was warded into the Acute Ward of our local hospital and EVA Ticketing charged my mother for ticket re-issuance. *She had no choice but to pay for the amount at Houston IAH, in order to rush back home.*Unfortunately, my mother could not make it in time. Her mother passed on while my mother was en-route from Taipei to Singapore.*As a gesture of condolence and good will, we would like to request for a Bereavement Refund from EVA Air. *This would greatly be appreciated as we reconcile with her sad unfortunate loss.*Please refer to my grandmother Death Certificate as attached.*Thank you for EVA Air compassion and empathy in this matter.*Kind Regards
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