Dear EVA Air Customer Service,*My mother, Mrs. Chia Hwee Noi (Booking Ref. No: UY*EJN...

GetHuman1643102's customer service issue with EVA Air from November 2018

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The issue in GetHuman1643102's own words
Dear EVA Air Customer Service,*My mother, Mrs. Chia Hwee Noi (Booking Ref. No: UY*EJN) had to re-issue her return ticket from Houston IAH to Singapore SIN on ** November **** due to a family emergency. *My maternal grandma, Chan Siew Eng, was warded into the Acute Ward of our local hospital and EVA Ticketing charged my mother for ticket re-issuance. *She had no choice but to pay for the amount at Houston IAH, in order to rush back home.*Unfortunately, my mother could not make it in time. Her mother passed on while my mother was en-route from Taipei to Singapore.*As a gesture of condolence and good will, we would like to request for a Bereavement Refund from EVA Air. *This would greatly be appreciated as we reconcile with her sad unfortunate loss.*Please refer to my grandmother Death Certificate as attached.*Thank you for EVA Air compassion and empathy in this matter.*Kind Regards
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EVA Air

Customer service issue
Reported by GetHuman1643102
Nov 28th, 2018 - 9 mons ago
I have an issue with EVA Air too
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GetHuman1643102 started working on this issue
Nov 28th, 2018 4:14am