I paid for an annual subscription to ESPN* and got NOTHING for my money.

GetHuman-benkilli's customer service issue with ESPN.com from September 2019

Help with my ESPN.com issue
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The issue in GetHuman-benkilli's own words
I paid $**.** for an annual subscription to ESPN* and was not able to receive the programs. Customer reps, while nice, were unable to help me resolve the issue to my satisfaction. ... I paid an annual subscription for $**.** to get ESPN* last night. Today, when I tried to access the ESPN* app on my ROKU, it would not provide that service to me. I want to get the service I paid for. Can you help me? Yes, I resolved the problem by canceling my subscription, as I was unable to get needed assistance from several customer reps.
I was on the phone several times talking with customer reps, for about * hour, trying to get my issue resolved. After much understandable frustration, I cancelled my subscription.
I have resolved it by canceling my subscription!
I am a good customer, because I have subscribed to ESPN* last year with no problem and because I took out an annual subscription without positive results.
Not yet, but I plan to subscribe to Youtube app. when I get the time.
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ESPN.com

ESPN*
Customer service issue
Reported by GetHuman-benkilli
Sep 24th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1592 others
0 customers following this

Timeline

GetHuman-benkilli started working on this issue
Sep 24th, 2019 7:27pm
GetHuman-benkilli indicated the issue is not fixed yet.
Sep 25th, 2019 1:34pm
GetHuman-benkilli indicated the issue is not fixed yet.
Sep 25th, 2019 1:41pm