Please help me get my home office up and running!

GetHuman1373069's customer service issue with ESET, Inc. from October 2018

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The issue in GetHuman1373069's own words
I am trying to download a software account for my Amazon Purchase of software that I need very quickly. ... I purchased software from Amazon and I want to download it but access has been denied. I believe that ESET, Inc. blocked access to my computer. How do I fix this? I need this for my employment.
I just want to be able to download files - especially ones I have paid for.
Allowing Amazon access.
I'm in a ** day trial period and have had a few other issues, such as items popping up on my screen, regarding HP trying to gain access to programs I don't even use.
Trying to see what my safety settings are to see if I could adjust them.
I have an issue with ESET, Inc. too
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ESET, Inc.

ESET, Inc. security for my computer.
Customer service issue
Reported by GetHuman1373069
Oct 18th, 2018 - a mon ago
I have an issue with ESET, Inc. too
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Seen by 6 customers so far
Similar issue to 30 others
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Timeline
GetHuman1373069 started working on this issue
Oct 18th 11:45pm