Anti theft wont disable who's the thief? I set it up and my PC isn't configured. Help p...

GetHuman815283's customer service issue with ESET, Inc. from June 2018

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Help with my ESET, Inc. issue
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Account holder name, Account number (if applicable), Email address on the account, and Billing address
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The issue and preferred resolution, in GetHuman815283's own words:
The problem I ran into: Anti theft wont disable who's the thief? I set it up and my PC isn't configured. Help please...
I trust that ESET, Inc. will make this right and come up with a resolution that is fair.
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ESET, Inc.

Customer service issue
Reported by GetHuman815283
Jun 24th, 2018 - 2 mons ago
I have an issue with ESET, Inc. too
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Timeline
GetHuman815283 started working on this issue
Jun 24th 8:50am