I made my first epic games account and linked my Xbox account to it, however, I forgot...

GetHuman3367644's customer service issue with EPIC Systems, Inc. from August 2019

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The issue in GetHuman3367644's own words
I made my first epic games account and linked my Xbox account to it, however, I forgot my Xbox accounts password and decided to make a new Xbox account, with a new Fortnite account. I then link the new Xbox account to the same epic games account. This is a huge problem. *) it merged a few of my items from my old Fortnite account to the new Fortnite account *) I remembered my password and now have access to both accounts, I made a new epic games account tried to link the old one to the epic games account, and it says that my Xbox account is already linked to another epic games account. So I'm guessing that it's still linked to the epic games account that I use now. I want to have both Xbox accounts on separate epic games accounts but it won't let me. is there a way to contact Epic Games via Phone, because I want to enable two-factor auth to my old Xbox account, but I can't do it. Unless they can FULLY merge both accounts which are basically merged anyway?

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EPIC Systems, Inc.

Customer service issue
Reported by GetHuman3367644
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 302 others
0 customers following this

Timeline

GetHuman3367644 started working on this issue
Aug 4th, 2019 7:00pm
GetHuman3367644 indicated the issue is not fixed yet.
Aug 5th, 2019 7:10pm
GetHuman3367644 indicated the issue is not fixed yet.
Aug 5th, 2019 8:46pm

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