Where or where is my ukulele? Last seen in S Africa, wondering where it is !

GetHuman732158's customer service issue with EMS.com from May 2018

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The issue in GetHuman732158's own words
Find out status of shipment.*EE*********ZA ... Order number EE*********ZA* Hello EMS! * I ordered a ukulele from Fanner Guitar Works in South Africa. EMS tracking indicates it was processed (prepared for shipment) Thursday ** May *:** in Africa (Capetown?).* What is the status of this shipment? EMS tracking indicates that it still in Africa.* So ... is there some reason for this delay? Any information would be appreciated! * * William Hart * **** Cowskin Fork Rd * Duck, West Virginia *****
EMS S Africa doesn't respond to my query. Has this shipment left S Africa? If it hasn't, why not?
Where is this shipment from Fanner Guitar Works ? At least let me know if it has left Africa. If not, why not?
I am a repeat customer. Never had problems before. This shipper says *-* business days for delivery. Product may still be in Capetown* dont know reason for delay.
Queried USPS. Their tracking service says package still in Capetown. They will update me with text, emails...
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EMS.com

International delivery from South Africa
Customer service issue
Reported by GetHuman732158
May 30th, 2018 - 2y ago
I have an issue with EMS.com too
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Seen by 9 customers so far
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Items needed
Order number
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Email address on the account (if applicable)
Timeline
GetHuman732158 started working on this issue
May 30th, 2018 6:36pm
GetHuman732158 indicated the issue is not fixed yet.
May 30th, 2018 7:51pm
GetHuman732158 indicated the issue is not fixed yet.
May 30th, 2018 7:53pm
GetHuman732158 indicated the issue is not fixed yet.
May 30th, 2018 8:11pm
GetHuman732158 indicated the issue is not fixed yet.
May 30th, 2018 8:16pm
GetHuman732158 indicated the issue is not fixed yet.
May 30th, 2018 8:17pm
GetHuman732158 indicated the issue is not fixed yet.
May 31st, 2018 12:26am
GetHuman732158 indicated the issue is not fixed yet.
May 31st, 2018 8:37pm