I was on LY *** last night from JFK to Tel Aviv. Not only did the plan sit on the runwa...
GetHuman-kosherco's customer service issue with EL Al Airlines from February 2019
5 views | 360 similar | 0 following
Help with my EL Al Airlines issue
Next: our robot will wait on hold for GetHuman-kosherco to get a EL Al Airlines rep on the line!
Always use the GetHuman Phone to call EL Al Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-kosherco's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kosherco may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-kosherco's own words
I was on LY *** last night from JFK to Tel Aviv. Not only did the plan sit on the runway for more than * hours, we were not offered any service...food beverage etc until almost the *th hour. I understand the flight was booked, but they could have even announced that beverages would be available in the kitchen ( which I much later found out they were)*When we arrived in Tel Aviv we received a voucher for ***$ off our next flight and a small box of chocolates as an apology. I believe your policy is that if you sit on the tarmac for over * hours, the flight is free. May I have a refund. *Additionally, to add insult to injury, when I arrived and unpacked my clothing was WET. How could that happen? There was a note that the TSA inspected my bag, but how could me*MY things be wet? *Finally, i need to return to Tel Aviv in May, can you please tell me what days of the week and flight times the Dreamliner flies out of JFK, it is unclear on the website.*Thank you for your prompt response.
GetHuman-kosherco did not yet indicate what EL Al Airlines should do to make this right.
I have an issue with EL Al Airlines too
How GetHuman-kosherco fixed the problem
We are waiting for GetHuman-kosherco to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!