I was on LY *** last night from JFK to Tel Aviv. Not only did the plan sit on the runwa...

GetHuman-kosherco's customer service issue with EL Al Airlines from February 2019

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The issue in GetHuman-kosherco's own words
I was on LY *** last night from JFK to Tel Aviv. Not only did the plan sit on the runway for more than * hours, we were not offered any service...food beverage etc until almost the *th hour. I understand the flight was booked, but they could have even announced that beverages would be available in the kitchen ( which I much later found out they were)*When we arrived in Tel Aviv we received a voucher for ***$ off our next flight and a small box of chocolates as an apology. I believe your policy is that if you sit on the tarmac for over * hours, the flight is free. May I have a refund. *Additionally, to add insult to injury, when I arrived and unpacked my clothing was WET. How could that happen? There was a note that the TSA inspected my bag, but how could me*MY things be wet? *Finally, i need to return to Tel Aviv in May, can you please tell me what days of the week and flight times the Dreamliner flies out of JFK, it is unclear on the website.*Thank you for your prompt response.

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EL Al Airlines

Customer service issue
Reported by GetHuman-kosherco
Feb 14th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 360 others
0 customers following this

Timeline

GetHuman-kosherco started working on this issue
Feb 14th, 2019 4:30pm

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