HELP! I have a pay as you go phone originally with Orange. I suddenly have an invalid...

GetHuman-diherrin's customer service issue with EE from January 2021

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The issue in GetHuman-diherrin's own words
HELP! I have a pay as you go phone originally with Orange. I suddenly have an invalid SIM. The phone will not make out going calls or take in coming calls. Tried ringing customer services on a different phone but can't talk to any one , my telephone number is not recognised when I enter it and so the call is ended. Tried to find out if there is a credit balance on my account but can't make the call. I have removed the SIM card and put it back but it is still invalid. This phone is kept for emergencies so not used regularly, I have never had this problem before. Why has this happened and how do I revalidate the SIM? The phone as it is leaves me vulnerable in an emergency.

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Customer service issue
Reported by GetHuman-diherrin
Jan 5th, 2021 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 528 others
0 customers following this

Timeline

GetHuman-diherrin started working on this issue
Jan 5th 10:25am