On the **th of May I upgraded on line then realising that I didn't include insurance, I...

GetHuman2949785's customer service issue with EE from May 2019

Help with my EE issue
The issue in GetHuman2949785's own words
On the **th of May I upgraded on line then realising that I didn't include insurance, I called the upgrade team via ***, it was decided that he would cancell the upgrade an I would be refunded the £** for the handset cost I paid. I then again on the web site did another upgrade for the same phone and again had to pay again £ ** for the handset. On the day of the delivery my phone was delivered elswere! when finally the delivery driver turned up there was a big polaver he wanted to walk in my house you must be joking! The I have realised that * lots of £** have been charged to my bank account, called again today the payment center and the upgrade center, I will not get a refund but - my direct debit will be cancelled then when the payment it's due you representative will call to collect payment then the direct debit will be reinstated. I want my money refunded to my account and compensation for all this mess ASAP, I'm extremely upset, I have been a customer of Orange for many years never received such treatment, I was made to feel like by your staff that I was lying , I even had to email my bank statement to your representatives. *I'm not happy at all *I doub that even the much maligned Vodafone could have managed this! I'm shocked that none of your representatives bothers to read my record in full, the person in payment, doubted me, so did the person in upgrade this it's not good EE I'm a customer! the way you are carrying on you will not have many of us left*Kind Regards *Giuseppina Haye************

GetHuman2949785 did not yet indicate what EE should do to make this right.

How GetHuman2949785 fixed the problem
I called EE but not refund in my bank money will be taken off my bill ridiculus
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EE

Customer service issue
Reported by GetHuman2949785
May 19th, 2019 - 2 years ago
Fixed
GetHuman2949785 shared how to fix
Seen by 6 customers so far
Similar issue to 775 others
0 customers following this
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Timeline

GetHuman2949785 started working on this issue
May 19th, 2019 5:18pm
GetHuman2949785 shared this issue with friends on Facebook
May 19th, 2019 5:19pm
GetHuman2949785 indicated the issue is not fixed yet.
May 19th, 2019 5:19pm
GetHuman2949785 indicated the issue is not fixed yet.
May 19th, 2019 5:20pm
GetHuman2949785 indicated the issue is not fixed yet.
May 19th, 2019 5:20pm
GetHuman2949785 confirmed the issue is fixed. Hooray!
May 19th, 2019 5:20pm