Can’t use my phone as I have no idea how to why my pack allowance isn’t available

GetHuman2605507's customer service issue with EE from March 2019

Help with my EE issue
The issue in GetHuman2605507's own words
Just changed from Vodafone to EE and now can’t use my phone unless I’m home and on WiFi ** ... I topped up £** and it was added to a pack - I have no idea how to access my funds -y account summary on the pack details says I have ** minutes left but on my balance it shows *.**pence - I can’t call you without topping up, but don’t want to add any more in case this pay as you go with EE is not working out
Unable to call them as I have no credit (although I do!) - disappointed that I get charged to call EE
Would like to use my phone
I am a new customer!
I have an issue with EE too
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EE

Pay as you go
Customer service issue
Reported by GetHuman2605507
Mar 27th, 2019 - a mon ago
I have an issue with EE too
Fixed
Seen by 5 customers so far
Similar issue to 539 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman2605507 started working on this issue
Mar 27th 6:03pm
GetHuman2605507 indicated the issue is not fixed yet.
Mar 27th 6:04pm