I have been receiving texts from you regarding upgrading and today I processed an upgra...

GetHuman2460220's customer service issue with EE from March 2019

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The issue in GetHuman2460220's own words
I have been receiving texts from you regarding upgrading and today I processed an upgrade and you now say I’m not allowed to upgrade yet .*Can you explain what this texts means then ? Hi Sam, upgrade early today without paying any early upgrade fees. Just sign up to one of our new handset plans with the same monthly cost as your current plan or more.**Get the iPhone X **GB with nothing to pay upfront on our £** a month plan with **GB of data. **Pop into your local EE store, call *** or visit http:**discover.ee.co.uk*W***R*o* to upgrade now. Available for a limited time only. Terms apply. Text STOP to **** to opt out from marketing.
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EE

Customer service issue
Reported by GetHuman2460220
Mar 12th, 2019 - 5 mons ago
I have an issue with EE too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman2460220 started working on this issue
Mar 12th 12:12pm