Being unable to contact EE by email I sent a letter to Customer Services, Sunderland on...

GetHuman-wdoublec's customer service issue with EE from December 2018

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The issue in GetHuman-wdoublec's own words
Being unable to contact EE by email I sent a letter to Customer Services, Sunderland on ** November re a disputed charge on my mobile account *********** and asked them to investigate. Before writing I tried live chat but got no satisfaction. I don't know within what timescale EE undertake to reply to customers' queries but, having heard nothing, I would at least like to know that they have my letter and will be answering it in due course.
GetHuman-wdoublec did not yet indicate what EE should do to make this right.
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Customer service issue
Reported by GetHuman-wdoublec
Dec 4th, 2018 - a mon ago
I have an issue with EE too
Fixed
Seen by 1 customer so far
Similar issue to 333 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-wdoublec started working on this issue
Dec 4th, 2018 9:25am
GetHuman-wdoublec indicated the issue is not fixed yet.
Dec 4th, 2018 9:27am