I sent an email to Kate Ogonnell on the **th august - no reply*My partner and I own the...

GetHuman-gnettyg's customer service issue with EDF Energy from September 2020

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I sent an email to Kate Ogonnell on the **th august - no reply*My partner and I own the flat , we built them many years ago and set up EDF accounts for all.**The last tenant for flat * was Emily Stone (and Oscar)**She moved in **th August **** and checked out *th May ****.*I attach the confusing check in for serial D**W****** -suppled by EDF -I don’t know why the * very low readings exist.*I also attach the check out which is a bizarre monetary figure and a new serial number **P*********I also attach the check in report form **-**-** of ***** for the above serial number.**The flat was empty form **-**-**-to- **-**-** * ** days.**I need to pay an amount to cover that period, so that the new tenant can pay off the electric she has used from **-**-** (*****) to the date this is sorted so she can set up new electric supplier.**It is so confusing I do not see how we can work this out.**Perhaps the best thing is to work out how much an empty one bed flat would use over summer months for the ** days and I will pay that.**Hopefully you understand.**You can contact me on ***** ******.

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EDF Energy

Customer service issue
Reported by GetHuman-gnettyg
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 400 others
0 customers following this

Timeline

GetHuman-gnettyg started working on this issue
Sep 25th, 2020 11:53am