My electric meter hasnt took £* i topped up with and still says **.** E. So i put on an...

GetHuman-stimmins's customer service issue with EDF Energy from December 2019

Help with my EDF Energy issue
The issue in GetHuman-stimmins's own words
My electric meter hasnt took £* i topped up with and still says **.** E. So i put on anither £* and the kter still says **.** E. I have * children under ** and another daughter who is **wks pregnant. Im worried the electric will go and u dont get paid again until Monday

GetHuman-stimmins did not yet indicate what EDF Energy should do to make this right.

How GetHuman-stimmins fixed the problem
I was on the phone for almost an hour, but when i got through the nice man informed me that my meter will not run out until Monday morning. I will ring back about the lost money then, after topping up again.
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Customer service issue
Reported by GetHuman-stimmins
Dec 28th, 2019 - 3 years ago
GetHuman-stimmins shared how to fix
Seen by 17 customers so far
Similar issue to 374 others
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GetHuman-stimmins started working on this issue
Dec 28th, 2019 5:05pm
GetHuman-stimmins confirmed the issue is fixed. Hooray!
Dec 28th, 2019 11:36pm