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The issue in GetHuman1702456's own words
I am writing on behalf of my partner. Since she moved into the property she has had issues with her gas meter. We have recently been putting on £** on the meter only for us to not even be able to get of our emergency Ballance. Having looked into it further I noticed the meter says we owe over £*** which is impossible as we pay as we go. This is not acceptable. It's winter and we do not have the money to waste on gas. This needs sorting asap. Or we will look into getting legal advice as you are currently stealing our money.
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