Before contacting them, items GetHuman-bassline may need:
Account holder name, Account number, and Billing address
The issue in GetHuman-bassline's own words
Luke Ackroyd*** Aire View*Silsden*West Yorkshire*BD** *AN**Hi there,**I recently changed tarrif to a higher price tariff. I only did this as I was only able to to get a smart meter installed. After signing up to the tarrif, there were no engineers available to install the smart meter. I'd like to cancel as my old tariff was about *p*kWh on electric and a few pence*kwh on the gas. Here's my account number - **************Thanks,**Luke
GetHuman-bassline did not yet indicate what EDF Energy should do to make this right.
I have an issue with EDF Energy too
How GetHuman-bassline fixed the problem
We are waiting for GetHuman-bassline to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.