I was locked out of my card after I gave * incorrect pins. Then I called the number and...

GetHuman-joyrsi's customer service issue with EBT Benefit Services from June 2018

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The issue and preferred resolution, in GetHuman-joyrsi's own words:
I was locked out of my card after I gave * incorrect pins. Then I called the number and I changed my pin. When I went inside it STILL didn't work so I changed my pin again. Then I read online that I will be locked out of my account for ** hours, even though on the phone it said that my p***word change was effective immediately. Is there any way to byp*** the ** hour hold? Thank you.
I trust that EBT Benefit Services will make this right and come up with a resolution that is fair.
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EBT Benefit Services

Customer service issue
Reported by GetHuman-joyrsi
Jun 12th, 2018 - 2 mons ago
I have an issue with EBT Benefit Services too
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Seen by 6 customers so far
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1 customer following this
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Email address on the account
Timeline
GetHuman-joyrsi started working on this issue
Jun 12th 4:27pm