My card was cancelled because a new one was issues. The new card is supposed to be del...

GetHuman-susanlst's Account issue with EBT Benefit Services from April 2018

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The issue in GetHuman-susanlst's own words
My card was cancelled because a new one was issues. The new card is supposed to be delivered through DHL. My local agency says DHL has attempted delivery twice* however, they have not left a door tag. When I call DHL they show no record of delivery for me. I need a tracking number or air bill number so I can track the delivery. I tried to get this from my case worker but I was told there is no way to obtain that information. Please help, this is the FOURTH attempt to get me a card
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EBT Benefit Services

Account issue
Reported by GetHuman-susanlst
Apr 26th, 2018 - a yr ago
I have an issue with EBT Benefit Services too
Not resolved
Seen by 7 customers so far
Similar issue to 1831 others
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Items needed
Account holder name
Policy name
Date of Birth
Billing address
Email address on the account
Timeline
GetHuman-susanlst started working on this issue
Apr 26th, 2018 5:47pm
GetHuman-susanlst indicated the issue is not fixed yet.
Apr 26th, 2018 7:30pm
GetHuman-susanlst indicated the issue is not fixed yet.
Apr 26th, 2018 7:30pm
GetHuman-susanlst indicated the issue is not fixed yet.
Apr 30th, 2018 12:40pm