My card was cancelled because a new one was issues. The new card is supposed to be del...

GetHuman-susanlst's Account issue with EBT Benefit Services from April 2018

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The issue in GetHuman-susanlst's own words
My card was cancelled because a new one was issues. The new card is supposed to be delivered through DHL. My local agency says DHL has attempted delivery twice* however, they have not left a door tag. When I call DHL they show no record of delivery for me. I need a tracking number or air bill number so I can track the delivery. I tried to get this from my case worker but I was told there is no way to obtain that information. Please help, this is the FOURTH attempt to get me a card
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EBT Benefit Services

Account issue
Reported by GetHuman-susanlst
Apr 26th, 2018 - 7 mons ago
I have an issue with EBT Benefit Services too
Not resolved
Seen by 6 customers so far
Similar issue to 516 others
0 customers following this
Items needed
Account holder name
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Date of Birth
Billing address
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Timeline
GetHuman-susanlst started working on this issue
Apr 26th 5:47pm
GetHuman-susanlst indicated the issue is not fixed yet.
Apr 26th 7:30pm
GetHuman-susanlst indicated the issue is not fixed yet.
Apr 26th 7:30pm
GetHuman-susanlst indicated the issue is not fixed yet.
Apr 30th 12:40pm