I need to pay because I passed in Richmond without pay

GetHuman-everleod's customer service issue with E-ZPass Virginia from August 2018

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The issue in GetHuman-everleod's own words
The problem: I need to pay because I passed in Richmond without pay
GetHuman-everleod did not yet indicate what E-ZPass Virginia should do to make this right.
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E-ZPass Virginia

Customer service issue
Reported by GetHuman-everleod
Aug 27th, 2018 - 3 mons ago
I have an issue with E-ZPass Virginia too
Not resolved
Seen by 3 customers so far
Similar issue to 3 others
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Timeline
GetHuman-everleod started working on this issue
Aug 27th 10:28pm