I tried to replace my new broken EZ pass by phone.*When I went through the phone tree f...

GetHuman1710891's customer service issue with E-ZPass New York from December 2018

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The issue in GetHuman1710891's own words
I tried to replace my new broken EZ pass by phone.*When I went through the phone tree for a replacement EZ pass and it finished by asking for my Zip code which I entered *****.*It replied that it did not get my entry.*This having failed I tried to enter the problem as a lost EZ pass which finished with the same result, but now I am being charged with a $** fee.*I think I have a new pass coming from doing this on the web, but I do not want a $** charge.*I did not send out a new replacement EZ pass last month that I did not even request!*A pass that appears to have a dead battery.*Why is the NB Beacon bridge backed up with vehicles that are stalled in the EZ pass lane because the vehicles are not being read.*Looks like another NY State scam to me.
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E-ZPass New York

Customer service issue
Reported by GetHuman1710891
Dec 7th, 2018 - 5 mons ago
I have an issue with E-ZPass New York too
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Seen by 2 customers so far
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Timeline
GetHuman1710891 started working on this issue
Dec 7th, 2018 4:49pm