I have been trying to call for more than * weeks, unable to get through. I have * viola...

GetHuman-jrpalo's Dispute a Charge issue with E-ZPass New Jersey from December 2020

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Before contacting them, items GetHuman-jrpalo may need:
Booking reference, Billing address, Email address on the account, Name on account, and Phone number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jrpalo's own words
I have been trying to call for more than * weeks, unable to get through. I have * violations that I am being charged an additional $**.** penalty for each. I hold a NY ezpass account ********. Payment was probably refused for initial tolls because I was unaware my credit card was compromised and I was in lockdown for several weeks at another location and unable to receive my mail. I have no problem paying the tolls for violation *T************* T************* T************. I believe these penalties should be removed under the unusual circumstances due to covid**. I have always paid my account faithfully in the past. Again I have reached out to njezpass without success.

GetHuman-jrpalo did not yet indicate what E-ZPass New Jersey should do to make this right.

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E-ZPass New Jersey

Dispute a Charge issue
Reported by GetHuman-jrpalo
Dec 8th, 2020 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 688 others
0 customers following this

Timeline

GetHuman-jrpalo started working on this issue
Dec 8th, 2020 8:37pm
GetHuman-jrpalo indicated the issue is not fixed yet.
Dec 10th, 2020 11:35pm
GetHuman-jrpalo indicated the issue is not fixed yet.
Dec 17th, 2020 5:07pm