On ********, I went into my e-rewards account to make a redemption and was asked to ch...
GetHuman-gailvis's customer service issue with E-Rewards from June 2018
Help with my E-Rewards issue
The issue in GetHuman-gailvis's own words
On ********, I went into my e-rewards account to make a redemption and was asked to change my password. It seemed legitimate (a routine request) so I did, and successfully redeemed $** in currency for a Best Buy gift card. Later that evening I again went into my account to make another redemption and found that my new password didn't work. I thought that odd since I still had it written down after changing it, but I changed it again to get into my account. I then saw that $*** in rewards currency was used to get a $** iTunes gift code (redemption ID ******) since my Best Buy redemption earlier the same day. I did not make that iTunes redemption, nor did I receive an email with any iTunes code* someone else got into my account and "stole" that $***. I send e-rewards an email via their Contact Us page (incident code ******-******) and got a canned response. I sent a detailed email explaining the situation again, requesting an inquiry and a return of my $***. On *******, I still had no response so sent another message, specifically asking for a response. It's now ****, and still no response. I suspect the requests to change passwords was a means someone used to gain access to my account -- that e-rewards has a vulnerability that it's not acknowledging. I would like my $*** back.
GetHuman-gailvis did not yet indicate what E-Rewards should do to make this right.
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How GetHuman-gailvis fixed the problem
I sent a message via their Contact Us site. Received a canned response that had an Incident number, Then I sent several email messages in response to the canned message, and also left a voice message at the phone number I found on your site* all referring to the Incident number. I finally got a response offering a resolution. Persistence!
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