Katie R. KATIE R. Product Specialist Consumer Relations Department **********A sent le...

GetHuman-patfallo's Complaint issue with Duracell from October 2019

Help with my Duracell issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-patfallo's own words
Katie R. KATIE R. Product Specialist Consumer Relations Department **********A sent letter to me PATRICIA fALLON asking to see the affected device (gas fireplace battery box container) the duracell batteries and a copy of receipt for device so she could make an evaluation AND REQUESTED that the package of ** batteries be sent back-- each battery in a small zip lock plastic bag -- and all placed in a larger zip lock plastic bag and then enclosed in an appropriate box or container and mailed with the provided label. In addition compensation for the batteries with no or little energy remaining was enclosed. ** ARE YOU NUTS? Do you know how much time all this packaging and mailing would take? And given my hourly worth a new pack of the same brand is hardly compensation. DURACELL used to be the best but obviously no more. It is cheaper for me to purchase more batteries of a different brand then to send your bad batteries back.*Pat Fallon*Pat Fallon Painter Printmaker LLC

GetHuman-patfallo did not yet indicate what Duracell should do to make this right.

How GetHuman-patfallo fixed the problem
Chalk it up to a bad decision to purchase Duracell and get different batteries.
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Duracell

Complaint issue
Reported by GetHuman-patfallo
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman-patfallo shared how to fix
Seen by 9 customers so far
Similar issue to 285 others
0 customers following this
Items needed
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Timeline

GetHuman-patfallo started working on this issue
Oct 17th, 2019 7:47pm
GetHuman-patfallo confirmed the issue is fixed. Hooray!
Oct 17th, 2019 7:49pm

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