When I try to log into the Duolingo account that I've had for the past year or so, usin...

GetHuman5327286's customer service issue with Duolingo from October 2020

14 views | 2352 similar | 0 following
Help with my Duolingo issue
First: share to improve GetHuman5327286's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5327286's next move: find and follow the right step-by-step guide.
Duolingo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5327286 will need to dig through the advice provided by Duolingo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5327286 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Duolingo has better answers for you: Duolingo Help Center
The issue in GetHuman5327286's own words
Log into my account. ... When I try to log into the Duolingo account that I've had for the past year or so, using my stored username, *****@***.com, and password, with Google Chrome as my browser, I am informed that the account doesn't exist. But if I try to open a new account with the same username, I am told that there already is an account under that name. I simply can't log into my active Duolingo account. I want this problem resolved so that I can log into my account. Duolingo needs to fix whatever system error it is that is resulting in their being unable to find my account.
Duolingo has no customer service worthy of the name.
They could make this right by doing whatever needs to be done to enable me to log into my account, using Google Chrome and my stored username and password.
I've been a customer for the last *-** months.
I've tried, without success, to have direct contact with someone Duolingo who might be able to fix this problem.
How GetHuman5327286 fixed the problem

We are waiting for GetHuman5327286 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Duolingo's attention and get better help faster. Tap below to get started.
Having Duolingo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5327286 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman5327286
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2352 others
0 customers following this
Items needed
Email address on the account


GetHuman5327286 started working on this issue
Oct 3rd, 2020 12:40am