** June. Test taken and on fifth day, message came that test was invalid. In reality test was in same room and same environment just like earlier test which was scored as ***. I took again as I want around *** as required score is different for another university I want admission in. I had to take yet another test and then got another error midway. Took yet another full test and now again have to wait another five days and now this mess would make me miss out admission for September intake as seats will be filled out by then. So students (and even former English faculty) like me suffer because of Duolingo test reviewers!

GetHuman-asifhere's customer service issue with Duolingo from June 2020

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The issue in GetHuman-asifhere's own words
(**:**:** AM) Asifbhai Aiyubbhai Vahora: I am English faculty with overseas university teaching experience. As I plan to study in Canada and my university required score is ***, I appeared for test again after getting ***. In between I practiced for many ** min test and got upto ***. Later I took test on ** June. To my surprise, on the fifth day message comes test is invalid citing security environment issue. I want reason why the test was called invalid when it was just like the first test in the same room with none else. I was expecting better result as test had gone quite well.*(**:**:** AM) *** Jacmann joined the chat ****(**:**:** AM) Jacmann: Hi ther*(**:**:** AM) Jacmann: *there*(**:**:** AM) Jacmann: We do not have the access to see the reason why your test is not verified since it is handled and decided by the proctor team.*Therefore, you need to submit an appeal to contact them for the details.*(**:**:** AM) Jacmann: ************If you would like to officially appeal your recent test results, please fill out the following form. **https:**testcenter.zendesk.com*hc*en-us*requests*new**For "Type of Issue" you must select "Duolingo English Test - Appeal Results" and be sure to use the email address that was used to take the test. **Once received, your test will be reviewed by a supervisor, and you will receive feedback within *-* business days.*(**:**:** AM) Asifbhai Aiyubbhai Vahora: That option just gives new free test but I want result and not a free test.*(**:**:** AM) Jacmann: Sorry there is nothing we can do here as customer support*(**:**:** AM) Jacmann: thanks for your understanding*(**:**:** AM) Jacmann: We do not have the access to deal with any unverified tests*(**:**:** AM) Asifbhai Aiyubbhai Vahora: Just because one of the supervisor feels so, he or his feeling should be checked as there was nothing which could just lead him to reject test of entire one hour.*(**:**:** AM) Jacmann: As I mentioned earlier, we do not have the access to see why your test is not verified.*If I could see the reason, we would have already told you the reason in the first place, right?*(**:**:** AM) Asifbhai Aiyubbhai Vahora: What makes test unverified*(**:**:** AM) Jacmann: submit an appeal to contact the proctor team*(**:**:** AM) Jacmann: it is the only option*(**:**:** AM) Asifbhai Aiyubbhai Vahora: How to contact them and why can't you forward this chat to them*(**:**:** AM) Jacmann: Submitting an appeal is the ONLY * way to contact them and having your test re-viewed*(**:**:** AM) Asifbhai Aiyubbhai Vahora: I just did what you said and now how long will they take in reply since it's not live chat.*(**:**:** AM) Jacmann: One of the supervisors from the proctor team will personal review your test session recording and he*she will get back to your within *-* business days*(**:**:** AM) Asifbhai Aiyubbhai Vahora: I might miss admission and seats would be filled out in September intake just because of how one reviewer badly terming it invalid for reasons only he knows*(**:**:** AM) Jacmann: I could feel you*(**:**:** AM) Jacmann: BTW, if you have a deadline to catch, I will suggest you to make another payment so that you could take another new test while waiting for the feedback of your appeal.*(**:**:** AM) Jacmann: I see*(**:**:** AM) Jacmann: You have done it*(**:**:** AM) Asifbhai Aiyubbhai Vahora: I took new test already yesterday and it's result also awaited*(**:**:** AM) Jacmann: lovely*(**:**:** AM) Jacmann: good luck with your newly uploaded test*(**:**:** AM) Asifbhai Aiyubbhai Vahora: It will take five more days and I'd they have any issue, they should contact right away and not tell at the end of fifth day and that too when no fault of my own. I switched off even fan and AC and locked room so none or. Nothing can make test invalid and test reviewer can listen to voice without any issue. And I had taken first test in same room which was valid so what the difference was between two test environment.*(**:**:** AM) Asifbhai Aiyubbhai Vahora: Read first line I'd as if...typing error in mobile keyboard*(**:**:** AM) Jacmann: Understood*(**:**:** AM) Jacmann: but there is nothing we can do here*(**:**:** AM) Jacmann: please wait for their response*(**:**:** AM) Asifbhai Aiyubbhai Vahora: Ok*(**:**:** AM) Jacmann: Is there anything else that I could assist with?*(**:**:** AM) Asifbhai Aiyubbhai Vahora: No*(**:**:** AM) Jacmann: Thanks for contacting and wish you a very lovely day, cheers!*(**:**:** AM) Asifbhai Aiyubbhai Vahora: Thanks for listening to my concern and hope you convey that such issues occur and customer get no timely solution*(**:**:** AM) Asifbhai Aiyubbhai Vahora: Bye, have a nice day*(**:**:** AM) Jacmann: I could totally feel you*(**:**:** AM) Jacmann: have a good one, cheers!*(**:**:** AM) *** Jacmann left the chat ***
Duolingo test team don't value time and for their own fault they take time over already wasted time of people.

GetHuman-asifhere did not yet indicate what Duolingo should do to make this right.

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Duolingo

Customer service issue
Reported by GetHuman-asifhere
Jun 21st, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 2093 others
0 customers following this

Timeline

GetHuman-asifhere started working on this issue
Jun 21st, 2020 8:50am
GetHuman-asifhere indicated the issue is not fixed yet.
Jun 22nd, 2020 3:54am
GetHuman-asifhere indicated the issue is not fixed yet.
Jun 22nd, 2020 4:06am
GetHuman-asifhere indicated the issue is not fixed yet.
Jun 22nd, 2020 4:07am

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