I had a streak freeze on my *** day streak. I practiced and then when I opened the app today, my streak was gone. It didn’t give me a “Streak Freeze used up” message, so what is wrong. How can I get my streak back?

GetHuman-kkhim's customer service issue with Duolingo from June 2020

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The issue in GetHuman-kkhim's own words
I was trying to practice and continue my streak, however, my streak freeze had been “used up” even though I practiced. ... I had a streak freeze on my *** day streak. I practiced Duolingo for ** minutes. However, when I opened up the app, my streak was gone. It did not give me a message that my streak freeze was used. Also, I did not get any notifications that I needed to save my streak. Is this an issue? How can I get my streak back?
This was super frustrating because I had a *** day streak and it’s really hard to get that back.
They could fix this by sending me an email with how to restore my streak.
I have been a customer since September ****.
I have tried restarting my iPad, closing all windows and trying again, quitting out of everything, and viewing all the Duolingo pages. They all say my streak is missing, but why?
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Customer service issue
Reported by GetHuman-kkhim
Jun 20th, 2020 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 2095 others
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GetHuman-kkhim started working on this issue
Jun 20th, 2020 2:21pm