I downloaded the app mid February **** and after starting a lesson, I was then asked t...

GetHuman4410270's customer service issue with Duolingo from February 2020

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The issue in GetHuman4410270's own words
I downloaded the app mid February **** and after starting a lesson, I was then asked to sign in. I do not remember signing in before, and I had to reset the password. Once I did this, a picture of a cat with the name Phoebert appears. This is not my identification. It is an account of someone who is in the process of learning Polish and Hawaiian. I had started Italian. It seems someone else accidentally typed my email when signing up and is using the app. I am unable to get my app to continue with my lesson. I emailed *****@***.com and received a reply on the **th of Feb that the investigation may take time. Their reference number is Reference code: *******

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Customer service issue
Reported by GetHuman4410270
Feb 29th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 1279 others
0 customers following this

Timeline

GetHuman4410270 started working on this issue
Feb 29th, 2020 4:35pm

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