I might have been charged for a subscription fee that I wasn’t expecting, I thought it...

GetHuman3768643's Refund a Charge issue with Duolingo from October 2019

Help with my Duolingo issue
The issue in GetHuman3768643's own words
I might have been charged for a subscription fee that I wasn’t expecting, I thought it was just the * day free trail then it would end and not charge me. *I had a text message from my bank saying* “Lloyds Bank has noticed your Lloyds Debit card ending **** was used on **-**-**** **:**:**, at ITUNES.COM*BILL for £**.**. This payment has not been debited from your account. Please confirm if this transaction was made by you by replying Yes or No. Replying with Yes will NOT cause the payment to leave your account.” *I cancelled the subscription as soon as I noticed. *I wanted to make sure the payment hasn’t gone through and if it will is it possible to get a refund as I simply can’t pay for it. Thank you!

GetHuman3768643 did not yet indicate what Duolingo should do to make this right.

How GetHuman3768643 fixed the problem
I’m very lucky that Lloyd’s bank didn’t let the transaction go through because they thought it could be fraud. They explained through voicemail that I would have to try pay again to make it go through.
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Duolingo

Refund a Charge issue
Reported by GetHuman3768643
Oct 15th, 2019 - a year ago
Fixed
GetHuman3768643 shared how to fix
Seen by 15 customers so far
Similar issue to 1512 others
0 customers following this
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Timeline

GetHuman3768643 started working on this issue
Oct 15th, 2019 1:52pm
GetHuman3768643 confirmed the issue is fixed. Hooray!
Oct 15th, 2019 7:48pm

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