I down loaded your app on my *s phone. I tried to sign in to no avail. All it took was...

GetHuman-frankbi's customer service issue with Duolingo from January 2019

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The issue in GetHuman-frankbi's own words
I down loaded your app on my *s phone. I tried to sign in to no avail. All it took was my email, no password. I am currently on intro, at level *. phrases, at level *, and travel, at level *. If I lose the app, without formally signing in, I'll lose everything I done. I know this because I logged in with my laptop and it only shows I have completed through intro, level *. I thing I need a way to lock my phone formally with you app. This way when I log in on my laptop it will show exactly what my phone is. Please help
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Duolingo

Customer service issue
Reported by GetHuman-frankbi
Jan 27th, 2019 - 3 mons ago
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GetHuman-frankbi started working on this issue
Jan 27th 3:49am