Hi! *My grandma has a duolingo account and had a streak of over *** days, (I do not rem...

GetHuman1862886's customer service issue with Duolingo from December 2018

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The issue in GetHuman1862886's own words
Hi! *My grandma has a duolingo account and had a streak of over *** days, (I do not remember the exact number, but I think it was around ***). She loved duolingo more than anything, and her long streak was her biggest pride. **Anyway, she was recently diagnosed with Lung cancer, and last night, after a lengthy procedure, she tried to maintain her streak, but the app had signed her out on her phone. She did not remember her password, and did not know how to reset it, so she lost her streak. **I beg you, is there any way you can restore it? She loves duolingo, and it was keeping her sane in the hospital, so she was devastated when it was gone. She never intentionally missed a day, rather a glitch in the app logged her out. It would mean the world to her if you could restore the streak. I really really appreciate it. **Her username: * *****@***.com**Password: polska******Thank you so much!* - Kate

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Customer service issue
Reported by GetHuman1862886
Dec 30th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 512 others
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GetHuman1862886 started working on this issue
Dec 30th, 2018 5:48pm