I have had a Duolingo account for * years now. For some reason, my phone signed me out...

GetHuman1687868's customer service issue with Duolingo from December 2018

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The issue in GetHuman1687868's own words
I have had a Duolingo account for * years now. For some reason, my phone signed me out. At first , I was able to access it through the website and not the application. Now I have been signed off both, and for some reason, it is saying my email address is not linked to Duolingo BUT I still receive emails to the same address AND daily reminders to practice. I will be traveling most of January and would really like to practice the languages at my level rather than having to start a new account retest out again. I have typed out the email address it is linked to for your response. Thank you!
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Duolingo

Customer service issue
Reported by GetHuman1687868
Dec 4th, 2018 - 2 mons ago
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GetHuman1687868 started working on this issue
Dec 4th, 2018 4:15pm