I started duolingo about a year ago and then needed to stop. Now that I have taken it...

GetHuman-hikndog's customer service issue with Duolingo from September 2018

1 view
272 similar
0 following
Help with my Duolingo issue
First: share to improve GetHuman-hikndog's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hikndog's next move: go to the Duolingo help center.
Duolingo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hikndog will want to follow the link below to head to their help center. We will check on GetHuman-hikndog later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hikndog may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-hikndog's own words
I started duolingo about a year ago and then needed to stop. Now that I have taken it up again I found my previous lessons well up in "the tree". This would not be a problem but when I try to do the other options and reviews, stories etc it assumes I know all the words up to those previous lessons. As you can see I am now just up to the second checkpoint. How can I "zero" out those advanced lessons and hopefully have work at my current level. Thank you Jim Rice
GetHuman-hikndog did not yet indicate what Duolingo should do to make this right.
I have an issue with Duolingo too
How GetHuman-hikndog fixed the problem
We are waiting for GetHuman-hikndog to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Duolingo's attention and get better help faster. Tap below to get started.
Having Duolingo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Duolingo email you?
This email address isn't valid
Follow this issue
See how GetHuman-hikndog fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hikndog
Sep 22nd, 2018 - 4 mons ago
I have an issue with Duolingo too
Not resolved
Seen by 1 customer so far
Similar issue to 272 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hikndog started working on this issue
Sep 22nd, 2018 7:51pm