I have made it to level * in Spanish, when I went to log on last I noticed that it was...

GetHuman687141's customer service issue with Duolingo from May 2018

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The issue in GetHuman687141's own words
I have made it to level * in Spanish, when I went to log on last I noticed that it was back to level *-*. I may have two accounts and it may have loaded the wrong one. I have not used the other account for sometime and don’t remember the password. I was about up to Time in Spanish level * Is there anyway you can get me back to where I was working? This is the second time I had to begin again as this happened once prior. Any help you can offer would be great. I submitted a big report as well. *My user name is: greghood* *greghood *( the first is what I am on currently)*My email is :*****@***.com *Name Greg Hood *If I can get back to where I was on level * would be great and if you could make it so I only have one account this mess may not happen again. *Thanks,*Greg Hood

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Customer service issue
Reported by GetHuman687141
May 16th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 424 others
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GetHuman687141 started working on this issue
May 16th, 2018 10:13pm
GetHuman687141 indicated the issue is not fixed yet.
May 16th, 2018 10:13pm

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